Contact Us

We want to hear from you! Whether you are enquiring about your subscription for your child, ordering some back issues for your classroom, submitting some drawings for the next issue or looking to sell some magazines yourself. Phone us or send us a message and we’ll get back to you quick sticks.

Magazine submissions: mail@kidsmag.co.za

Contact us after hours

WhatsApp Us: +27 (12) 342 5347

Facebook: @supernovamag

General Questions

Terms & Conditions

 Supernova Premium Subscription:

Supernova Premium Subscription  offers your child the chance to be a part of the SN  Kids Club which is a  month-to-month  membership  subscription. This includes:   

1. Membership  

• Your Premium Subscription will begin once you have signed up and will continue until  terminated.   
• Your child will receive one new Supernova magazine, published every two months.  Supernova magazine is committed to publishing on a strict schedule; however, due to unforeseen circumstances, such as strikes, lockdowns, natural disaster,  etc.,  it may happen that publication is delayed. In such an event, you will continue to receive access to electronic versions.  
• Door-to-door courier: we will provide you with a tracing number, which is sent to the provided email.  You remain responsible for updating your delivery address if and when you relocate. To update your delivery address, please email sales@bkpublishing.co.za.  You will remain liable for the cost of resending your magazine, if our courier is unable to reach you.  
• We are committed to ensuring that you will receive your magazine despite delays, theft  or  hijacking.  
• To use online Supernova content, you must have Internet access and a device.  

2. Subscribe and Unsubscribe

• Subscribe on the ‘Subscribe to Supernova’ page on the shop.bkpublishing.co.za website.  Choose your subscription,  click the  ‘Add to Order’  button  and  you  will be taken  to the  checkout form.  On the checkout form, you must fill out your details to  create an account,  and  pay  to  begin your subscription.   
• To unsubscribe, simply log onto your account on the  shop.bkpublishing.co.za website.  Follow the instructions for cancellation. You can cancel your  SN Kids Club  membership at any time.  However,  you are  still able to purchase on  the  account  you created.  
• Prices and subscription plans may be subject to change in the  future,  but subscribers will be notified 30 days prior to the change.  

3. Billing and cancellation 

• To use the Premium Subscription, you must provide a valid payment method. You authorise us to charge the payment method you have provided to us when you subscribe.   
• You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the subscription until we have successfully charged a valid payment method.  
• The subscription fee for the Premium plan will be charged to your payment method with which you subscribed. If you update your payment method, you authorise us to continue to charge the applicable payment method.   
• You can cancel your subscription plan at any time, just log into your account and select cancel.   
• To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial subscription periods or unused Supernova content.  

4. Exclusive offers  

• Subscribers are eligible for exclusive competitions (from time-to-time, SN Kids Club members will be given the opportunity to take part in competitions administered by BK Publishing for BK Publishing products and services or for products and services on behalf of third-party partners. These competitions will be governed by the terms and conditions and privacy policy described below) . 
• Subscribers receive a free gift in the child’s birthday month (reserved only for individual subscribers and one gift per subscription. Gifts may vary in value and are subject to stock and availability. Gifts will be delivered via courier along with the printed magazine. Gifts may not necessarily be shipped in the month of the child’s birthday. Though we source products from reputable manufacturers and these are checked before shipping, we do not accept any responsibility for faults or damages. Prizes and gifts are non-transferable or exchangeable).  
• Subscribers may be offered discounted rates for BK Publishing products and services on kidsmag.co.za and shop.bkpublishing.co.za (Discounts and specials are given in the form of coupons via the newsletter. Coupons provided will be subject to expiration, and may be limited to specific products).  

5. Passwords and Account Access

• The member who created the  SN Kids Club  account and whose payment method is charged (the ‘Account Owner’) is responsible for any activity that occurs through the  SN Kids Club  account. To maintain control over the account and to prevent anyone from accessing the Supernova content  (which would include  electronic resources, including back issues,  E-magazines, electronic  articles,  and email newsletters), the Account Owner should maintain control over the device that  is  used to access the  content  and not reveal the password or details of the payment method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you,  Supernova  or our partners from identity theft or other fraudulent activity.   

• Upon creating your account, you will receive a generated password which can be changed to your liking after you have first logged in.  

6. Warranties and Limitations on Liability 

• Supernova subscriptions  to the print magazine  are guaranteed  and  therefore subscribers are ensured that they will receive their  print  magazines, regardless of theft  and hijacking while in transit.    
• However,  our  online content  may not be uninterrupted or error-free. You waive all special, indirect, and consequential damages against us. These terms will not limit any non-waivable warranties or consumer protection rights that you may be entitled to under the mandatory laws of  South Africa.   

7. Customer support

• To find  out  more information about our  products,  services  and features, or if you need assistance with your account, please contact Supernova at  sales@bkpublishing.co.za  or send us a Whatsapp on 0123425347. In the event of any conflict between these Terms of Use and information provided by Customer Support or other portions of our website, these Terms of Use will control.  

8. Changes to Terms of Use

• Supernova  may, from time to time, change these Terms of Use. We will notify you at least 30 days before such changes apply to you.   

9. Communications

• Supernova  will send you information relating to your account (e.g. payment authorisations, invoices, changes in password or payment method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during  sign-up.  

• You  remain  responsible for updating your contact  details.   

10. Privacy Policy

Collection of  information  we receive and store about you such as:  

The  information you provide to us which includes:  

• Your name, email address,  physical  address, phone number, child’s name, child’s date of birth, child’s school, child’s gender and payment method.  We collect this information in a number of ways, including when you enter it while using our service, when you interact with our customer service, or when you participate in surveys or marketing promotions. This also applies to information captured when you choose to provide ratings,  comments  or otherwise provide information to us through our  products.  

Your Information and Rights  

• You can request access to your personal information, or correct/update out-of-date or inaccurate personal information we hold about you. You may also request that we delete personal information that we hold about you.  
• When you visit the ‘Account’ page on our website, you have the ability to access and update a broad range of information about your account, including your contact information and your Supernova payment information. You must be signed in to access the ‘Account’ section.   
• We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.   
• We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks.  We may retain information as required or permitted by applicable laws and regulations, including to honour your choices, for our  check out  or records purposes and to fulfil the purposes described in this Privacy Statement. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.  

11. Data Security

• We use reasonable administrative, logical,  physical,  and managerial measures to safeguard your personal information against loss, theft, unauthorised access, use, and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.